Refund Policy

Thank you for choosing Royalbliz. Your satisfaction is our priority, and we want to ensure a smooth shopping experience. Please read our detailed refund policy below:

1. Returns / Refund

Unfortunately we can’t offer you a refund. We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Exchanges

We understand that preferences may change. If you wish to exchange your purchased item for another, we are happy to assist you in finding the perfect match. Exchanges are allowed within 30 days of the purchase date, provided the item is unused and in its original condition and packaging.

3. How to Initiate an Exchange

To initiate an exchange, please contact our customer support team at Info@royalbliz.com or +971553552432. Our team will guide you through the process and provide you with the necessary instructions.

4. Eligibility for Exchanges

Exchanges are subject to product availability. If the desired item is not available, we will work with you to find a suitable alternative or issue a store credit for the value of the returned item.

5. Shipping for Exchanges

You will be responsible for shipping costs associated with returning the item. Additionally, you will be responsible for the shipping costs of the exchanged item. Shipping costs are non-refundable.

6. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and we will cover the shipping costs for both the return and the replacement.

7. Contact Information

If you have any questions or concerns about our refund and exchange policy, please do not hesitate to contact our customer support team at Info@royalbliz.com.