Returns & Exchange Policy

At RoyalBliz, we take great pride in the quality, precision, and craftsmanship of our timepieces. Every watch is carefully inspected and packaged to ensure it reaches you in perfect condition.
However, if your experience falls short of expectations, we are here to make it right with a simple, secure, and transparent returns and exchange process.

Returns

  • You may return any product within 7 days of receipt.
  • The item must be unused, in perfect condition, and in the original RoyalBliz packaging.
  • Please ensure the product is packaged securely for return. Items sent back in an improper
  • condition may be refused and returned to you.
  • Returns are initiated via email (info@royalbliz.com) or through our customer support hotline.
  • You may choose to exchange your item for another product of equal or higher value.
  • Refunds are only applicable in cases of manufacturing defects.

Exchanges

  • All exchange requests will be handled within 7 business days after the returned item is received and approved by the customs department.
  • Items must be in original, unused condition.
  • You can exchange for the same item in a different model, colour, or design, provided the replacement is of equal or higher value.

Refunds

  • Refunds for eligible items will be processed within 14 working days after we receive the returned product.
  • Refunds are issued using the original payment method.
  • Expedited shipping charges are non-refundable.
  • Only products with manufacturing defects qualify for a full refund.

Return Process

  1. Contact Customer Support to schedule a return or exchange.
  2. Our team will arrange a pickup from the delivery address or provide a prepaid return label.
  3. Package your item securely to prevent damage during shipping.
  4. Once received and inspected, we will process your exchange or refund according to the policy above.

Important Notes

  • Products must be returned in the same condition as received.
  • Items that are worn, damaged, or missing original packaging will not be eligible for return or exchange.
  • Returns or exchanges must be initiated within 7 days of delivery.
  • RoyalBliz reserves the right to reject returns that do not meet these conditions.

Customer Support

For any questions about returns, exchanges, or refunds, please contact us:

Email: info@royalbliz.com
Phone/WhatsApp: +971553552432At RoyalBliz, we are committed to making your experience smooth, transparent, and enjoyable, from purchase to delivery.

At RoyalBliz, we take great pride in the quality, precision, and craftsmanship of our timepieces. Every watch is carefully inspected and packaged to ensure it reaches you in perfect condition.
 However, if your experience falls short of expectations, we are here to make it right with a simple, secure, and transparent returns and exchange process.

1. General Policy Overview

  • Returns or exchanges must be initiated within 7 calendar days from the date of delivery.
  • All items must be:
    • Unused, unworn, and unaltered
    • Returned in original packaging (watch box, manuals, warranty card, protective wrapping, and any accessories included)
    • Accompanied by the original receipt or proof of purchase
  • Products showing any signs of use, wear, damage, or missing components will not be accepted.

All requests must be made through Customer Support via email or WhatsApp before sending the product back.

2. How to Initiate a Return or Exchange

  • Contact Us:

 Email us at info@royalbliz.com or message us via WhatsApp at +971 55 355 2432.
 Please include:

    • Order number
    • Reason for return/exchange
    • Photos or videos (if applicable, especially for defects)
  • Receive Authorization:
    • Our customer care team will review your request within 1–2 business days.
    • Once approved, you’ll receive a Return Authorization Number (RAN) and detailed shipping instructions.
  • Prepare the Package:
    • Pack the watch securely in its original packaging.
    • Include all original contents (tags, booklets, cards, etc.).
    • Seal the package properly to prevent transit damage.
  • Pickup or Label:
    • We’ll arrange a pickup from your delivery address, or
    • Provide a prepaid return label for self-drop-off at our courier partner’s location.

3. Exchange Policy

We understand that preferences can change. RoyalBliz offers flexible exchange options for your convenience.

You can request an exchange if:

  • The product is in perfect, unused condition.
  • The exchange request is submitted within 7 days of delivery.
  • The new item requested is of equal or higher value (price differences will apply).

Exchange options include:

  • A different model or color of the same watch.
  • A different design or collection, subject to stock availability.
  • Exchange for store credit, usable within 30 days.

Processing Time:

  • Once the returned item is received and passes inspection, your exchange will be processed within 7 business days. 

4. Refund Policy

Refunds are available only in the following cases:

  • A verified manufacturing defect or quality issue.
  • A wrong item was delivered.
  • The item was damaged in transit and reported within 24 hours of receipt (with photos).

Important Details:

  • Refunds will be processed within 14 working days after the item is received and inspected.
  • Refunds are made using the original payment method only.
  • Shipping, handling, and expedited delivery charges are non-refundable.
  • RoyalBliz reserves the right to offer store credit in place of cash refunds, depending on circumstances.

Non-Refundable Situations:

  • Minor variations in color, texture, or finish due to photography or screen settings.
  • Watches showing signs of wear or tampering.
  • Items without original packaging or missing components.
  • Customized or engraved watches.

 5. Return Shipping Guidelines

To ensure a smooth return experience:

  • Always retain your courier receipt or tracking number until confirmation of receipt.
  • Do not ship without an approved Return Authorization Number (RAN).
  • Products returned without authorization will not be accepted or refunded.
  • RoyalBliz is not responsible for items lost or damaged during return transit due to improper packaging. 

6. Important Notes & Exclusions

  • All returns or exchanges must be initiated within 7 days of delivery.
  • Products received beyond this period will not qualify.
  • Final sale, customized, or promotional items are not eligible for return or refund.
  • Warranty claims due to mechanical or battery issues are handled separately under the RoyalBliz Warranty Policy.
  • In case of disputes, the RoyalBliz management’s decision will be considered final.

Customer Support Assistance


Our customer experience team is always ready to assist you.
 For any inquiries, please contact us through:

 Email: info@royalbliz.com
 Phone/WhatsApp: +971 55 355 2432
 Support Hours: Sunday – Friday | 10:00 AM – 7:00 PM (UAE Time)

Our Commitment


At RoyalBliz, we value your trust and satisfaction.
 From purchase to delivery and even after our goal is to ensure you experience luxury service that reflects the timeless quality of our watches.


Every RoyalBliz customer is part of our family, and your confidence in our craftsmanship means the world to us.

Our Mission

At Royal Bliz, our journey began with a simple yet powerful idea that true style should be effortless.
 We envisioned a timepiece that embodies elegance, simplicity, and Arab heritage, a watch that does more than just tell time; it tells a story.

The Essence of Royal Bliz

Each Royal Bliz creation is inspired by the rich traditions of Arab culture, seamlessly blended with modern refinement.From the curve of the case to the finish of the dial, every detail reflects precision, artistry, and passion hallmarks of timeless craftsmanship.

Our design philosophy celebrates balance the grace of heritage paired with the sophistication of contemporary design.Every watch is made to feel personal, thoughtful, and timeless, capturing the spirit of individuality and confidence.

Crafted for Those Who Lead with Style

At Royal Bliz, we believe a watch is more than an accessory; it is an expression of character, a reflection of one’s journey, and a companion through time.
 Each piece is designed to complement your lifestyle, instilling confidence whether you’re embracing daily moments or life’s grand occasions.

Where Craftsmanship Meets Quality

Though our watches are designed in Dubai, they are assembled with precision in China, using carefully sourced, high-quality materials that ensure both durability and beauty.
 Each component  from the crystal glass to the strap is selected with meticulous attention to detail, ensuring that every Royal Bliz timepiece endures as a mark of reliability and sophistication.

We proudly offer:

  • 1-Year International Warranty
  • Free Worldwide Shipping
  • Hassle-Free Returns


Our commitment to quality, comfort, and craftsmanship ensures that every Royal Bliz watch stands the test of time both in design and performance.

More Than a Watch

A Royal Bliz watch is not merely an instrument of time, but a symbol of heritage, elegance, and individuality.
 It becomes part of your story, a timeless companion that grows with you, marking moments of success, celebration, and purpose.
Royal Bliz — Not a watch, but a part of your narrative.